Refund policy

Returns & Exchanges Policy

At Powerskin, we are committed to delivering high-quality skincare products. Due to the nature of our products, we maintain strict hygiene and quality standards.

Money Back Guarantee 

Refunds can be processed in 30 days

Eligible Reasons for Exchange

You may request an exchange if:

  • The item is defective or damaged upon arrival
  • You received the incorrect product

Conditions for Exchange

To qualify for an exchange (in the case of a defective or damaged product):

  • Clear photo(s) of incorrect product(s) must be sent to the Powerskin team
  • Proof of purchase (order number or confirmation) must be provided
  • The item will be inspected upon return before approval of the exchange

To qualify for an exchange (in the case of an incorrect product):

  • The item must be unused, unopened, and in its original packaging
  • The product must be in the same condition as received (including seals intact)
  • Proof of purchase (order number or confirmation) must be provided
  • Clear photo(s) of incorrect product(s) must be sent to the Powerskin team
  • The item will be inspected upon return before approval of the exchange

⚠️ Please Note: For hygiene and safety reasons, we cannot accept exchanges for products that have been opened, used, or tampered with.

How to Request an Exchange

To initiate an exchange:

  1. Email us at info@powerskin.co.za
  2. Include the following details:
    • Your order number
    • A description of the issue
    • Clear photos of the product (if damaged or incorrect)
    • Your contact details and delivery address

Once your request is reviewed and approved, we will provide return instructions.

Return & Replacement Process

  • Customers may be responsible for return shipping costs unless the error was on our side, them we will be responsible 
  • Once we receive and inspect the returned item, we will process your replacement product
  • Replacements will only be shipped after the returned item has been received and approved

Important Notice

  • Refunds and Returns are strictly limited to qualifying cases listed above